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Creating and maintaining a Dispatch Center is expensive but operating the center is where the costs accumulate and where the real benefits of outsourcing are achieved. Over the expected lifetime of a center, manufacturers need to take into account depreciation, office, staff, hardware and software maintenance, telecommunication costs, and the need for technology enhancements or replacements
Relying on a Managed Service Solution through the NSC will free you from the challenges that are inherent in operating a dispatch center and allows the NSC to focus on our resources and expertise on what will ultimately be the key to your success…
Providing the best possible service to your customers!
The NSC has a “Performance Review Board” that monitors our Service Partners. Our Service Partners are measured on:
Overall performance
On-time arrival and completion
Responsiveness
Professionalism and appearance
Quality of deliverables and technical competence
Reliability and Flexibility
Invoicing accuracy and timeliness
Projects are separate from reactive service requirements, requiring people to come together to focus on specific project objectives. As a result, effective teamwork is central to successful projects.
At the NSC, project management is aimed at producing an end result product that will effect change for the benefit of both the equipment manufacturer and the end user. Project management includes developing a project plan, which involves defining and confirming the project goals and objectives, how they will be achieved, identifying tasks and quantifying the resources needed, and determining budgets and timelines for completion.
Lifecycle Costs
Repair Costs
Equipment Trends
Asset Tagging
Unit Replacements
Problems/Resolutions
Component Failure
Parts Usage
Service Dwell Days
Problems/Resolutions
KPI Survey Analysis
Response Times
